SocialMetricsSupport
Write to contact@equipe.le2mholding.com. Please include the email address of your SocialMetrics account and your phone model. We answer in English or French, usually within two working days.
Frequently asked questions
What is SocialMetrics for?
For clippers: people who post short clips on several TikTok, YouTube and Instagram accounts, often paid per view by campaigns. SocialMetrics puts all your accounts and clips in one place, calculates the views counted for each campaign and your estimated earnings, warns you when a clip takes off and exports a proof of views to get paid.
Do you need my TikTok, YouTube or Instagram password?
No. You sign in on the network's own official page and accept read-only permissions. SocialMetrics never sees your password and can never post for you.
Why can't I connect my Instagram account?
Instagram's official API only works with professional accounts (business or creator). You can switch for free in the Instagram app: settings, “Account type and tools”, “Switch to professional account”.
How often are my numbers updated?
About every 15 to 30 minutes for recent clips, then once a day for older ones, and immediately when you open the app. Phones refresh widgets about every 15 to 30 minutes; only the iPhone Live Activity of a clip taking off is truly live.
What do “real”, “estimated” and “entered” mean next to an amount?
“Real”: an amount given by an official API (YouTube estimated revenue). “Estimated”: calculated from your views and a rate (your campaign rate, or a public rate range for TikTok). “Entered”: an amount you typed or imported. Only the network or the campaign platform decides what you are actually paid.
What is the proof of views?
A clean page per campaign, exported as PDF or image, with each clip, its views, the time each figure was recorded and the link to the clip. You send it to the campaign platform instead of screenshots.
How do I start or cancel a subscription?
Subscriptions are bought and managed in the App Store or Google Play. iPhone: Settings → your name → Subscriptions. Android: Google Play → profile → Payments and subscriptions → Subscriptions. Cancel at least 24 hours before the end of the period to avoid renewal. Details in the Terms of Use.
I changed phone. How do I get my subscription back?
Sign in with the same SocialMetrics account, then use “Restore purchases” on the subscription screen, with the same Apple ID or Google account used to buy it.
How do I get a refund?
Refunds are handled by the store: Apple at reportaproblem.apple.com, Google through Google Play “Payments and subscriptions”.
How do I disconnect an account or delete everything?
Open the account in the app and choose “Disconnect”. To delete everything: Settings → Account → Delete my account. See Delete account.
Is SocialMetrics an official TikTok, YouTube or Instagram app?
No. It is an independent app that uses their official public APIs. It is not affiliated with or endorsed by these companies.